Shipping policy

Last updated: November 5, 2026

Thank you for shopping with Kleanr Cosmetics. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Taxes and duties

All orders are subject to applicable taxes based on the shipping destination. Taxes are calculated and displayed at checkout.

Orders shipped to the United States are also subject to applicable duties and import taxes, which are collected at checkout and prepaid before shipping.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Canada and the United States.

All orders are subject to applicable taxes based on the shipping destination. For U.S. orders, applicable duties and import taxes are collected at checkout and prepaid before shipping. Shipments may still experience customs delays.

We do not endorse or recommend the use of third-party shipping or freight-forwarding services. If you choose to use a forwarding service, you do so at your own risk. To the extent permitted by applicable law, Kleanr Cosmetics is not responsible for damage, delays, or loss occurring after delivery to your designated forwarding service, or for any additional fees or import charges associated with onward shipping.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it by emailing hello@kleanrcosmetics.com.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible by emailing hello@kleanrcosmetics.com. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at hello@kleanrcosmetics.com or use the contact for on our contact page.